bet22's Privacy Policy —
Your Information Is Our Responsibility

1 Introduction & Scope

bet22 ("we", "our", or "platform") operates an online gaming and entertainment service for players in Bangladesh. This Privacy Policy ("Policy") applies to users of the bet22 website, registered members, and anyone connected with our services in any way.

The purpose of this policy is to clearly explain what kind of personal information bet22 collects, why it is collected, how it is used, how long it is stored, and with whom it may be shared. We believe transparency is the foundation of trust, which is why this policy is presented in plain, clear language.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

2 What Information We Collect

bet22 collects several types of information to provide and improve its services. These are described in detail below:

2.1 Identity Information

• Full name (first name and last name)
• Date of birth (for age verification)
• National ID number or passport number (where applicable)
• Address (house / city / district)

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and records

2.4 Technical & Usage Information

• IP address
• Browser and device type
• Operating system
• Time, duration, and type of service usage
• Gaming history and activity logs
• Data collected from cookies and similar tracking technologies

3 Purpose of Data Collection

bet22 uses your personal information for the following specific purposes:

3.1 Account Management & Verification

Information is essential for creating new accounts and managing existing ones. Identity and age verification (KYC — Know Your Customer process) is carried out for this purpose. bet22 aims to ensure that only individuals aged 21 or above use the platform.

3.2 Service Delivery & Improvement

Your information is used to provide gaming services, bonuses, promotions, and technical support. By analyzing your usage experience, we can further improve the platform.

3.3 Financial Transaction Processing

Financial information is used to securely complete deposit and withdrawal transactions. All transactions are processed via bKash, Nagad, Rocket, Upay, and bank transfer.

3.4 Fraud Prevention & Security

Information is analyzed to ensure account security, detect suspicious activity, and prevent any fraudulent activity.

3.5 Customer Support & Communication

Contact information is used to provide support via 24/7 live chat and email, send important notifications, and share service-related updates.

3.6 Responsible Gaming

Information is used to monitor your gaming behavior, promote responsible gaming, and provide assistance when needed.

4 Legal Basis for Data Processing

bet22 processes your personal information on the following legal grounds:

• Performance of a contract: Processing is necessary to fulfill the service agreement and provide the services you have requested.
• Legal obligation: To comply with applicable laws and regulations, such as anti-money laundering (AML) and counter-terrorism financing rules.
• Legitimate interests: For fraud prevention, ensuring security, and improving service quality.
• Consent: Where you have given your explicit consent, such as for marketing communications.

Where data is processed on the basis of consent, you may withdraw your consent at any time. This will not affect any processing carried out prior to the withdrawal of consent.

5 Sharing Information with Third Parties

bet22 does not sell or rent your personal information. However, necessary information may be shared with trusted third parties in the specific circumstances listed below:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These organizations are governed by their own privacy policies.

5.2 Technology Service Providers

Information is shared for technical purposes with providers of cloud server hosting, security software, analytics tools, and gaming software. All technology partners operate under strict confidentiality agreements.

5.3 Security & Verification Agencies

Necessary information is shared with verification agencies for identity verification and anti-money laundering purposes.

5.4 Legal Obligations

Information may be provided to competent authorities upon court order, lawful investigation, or in fulfillment of applicable legal obligations.

6 Cookies & Tracking Technologies

bet22 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies and Their Purpose

• Essential cookies: Required for the core functions of the website, such as maintaining login sessions — these cannot be disabled.
• Functionality cookies: Used to remember your preferences, such as language and theme.
• Analytics cookies: Used to analyze website usage and improve services.
• Security cookies: Used to prevent fraudulent activity and unauthorized access.

6.2 Cookie Controls

You can control or disable most cookies by changing your browser settings. However, disabling essential cookies may cause some core functions of the website to stop working properly.

7 Data Retention Period

bet22 retains your personal information only for as long as it is needed to fulfill the relevant purpose or to meet legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Certain information is retained for a defined period after account closure for legal and regulatory reasons.
• Financial records: Transaction data must be retained for a period specified under anti-money laundering laws.
• Communication records: Customer service communication records are retained for a defined period.

After the defined period, information is securely deleted or anonymized.

8 Your Rights

As a bet22 user, you have the following rights over your own personal information:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances (limitations may apply due to legal obligations).
• Right to restrict processing: The right to request restriction of the processing of your information in certain circumstances.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information on the basis of legitimate interests or direct marketing.
• Right to withdraw consent: The right to withdraw, at any time, consent given for the processing of your information on the basis of consent.

8.1 How to Exercise Your Rights

To exercise any of the above rights, please contact us directly. We will verify your request and respond in a timely manner. Identity verification may be required before a request is fulfilled.

9 Data Security Measures

bet22 has put in place industry-standard technical and organizational measures to protect your personal information:

9.1 Technical Security

• SSL/TLS encryption: All data transmissions are protected by SSL encryption, which guards against data interception.
• Data encryption: Sensitive information stored on our systems is kept in encrypted form.
• Firewall & intrusion detection: Advanced firewall systems are in place to prevent unauthorized access.
• Secure payment processing: All financial transactions are completed through industry-standard security protocols.
• Two-factor authentication: An additional layer of security for your account.

9.2 Organizational Security

• Only authorized personnel may access information for specific, necessary purposes.
• All staff are trained in privacy and data protection.
• Regular security audits are conducted.
• Strict data processing agreements are in place with third-party partners.

While we strive to ensure the highest level of security, data transmission over the internet is not entirely risk-free. If you suspect a security breach, please contact us immediately.

10 Protection of Minors' Information

bet22's services are strictly for those aged 21 or above. We do not knowingly collect or process personal information of anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our services, please notify us immediately.

11 Policy Changes

bet22 may update this privacy policy from time to time. Changes will be communicated in the following ways:

• The updated date on this page will be changed.
• For important changes, a notification will be sent to the registered email address.
• For significant changes, a site notice may be displayed on the website.

Continued use of the service after any changes will be considered your agreement to the new policy. We therefore recommend visiting this page regularly.

If you have any questions about a change, please contact our support team.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the bet22 support team. We provide service in both Bengali and English and are available for you 24/7.

For data protection requests, please include "Data Protection Request" in the subject line of your email. We will respond as quickly as possible after verifying your identity.

Your privacy is not just a policy to us — it is our responsibility. bet22 is committed to always standing by your side to ensure a safe and enjoyable gaming experience.